How can we help you?

Look for the email “Activate your Aerion account”, including in your spam folder: it usually arrives within a few minutes, sometimes longer. To get a new one, sign in with your email address and password: if the address isn’t confirmed yet, a “Resend email” button appears. Still nothing after an hour? Write to contact@aeriongames.com from the address you used.

Use the Forgot password page: you’ll receive a link, valid for one hour, to choose a new password.

Yes: the Aerion account you use on the website will also work in BLACKPOINT at launch. In game, you’ll sign in with your login name and password.

No: your login name is permanent once chosen. It’s only used to sign in: other players see your in-game username, never your login name.

AP are digital content delivered immediately: once credited, they can’t be refunded or converted into money, except where required by law (see the Terms of Sale). If something goes wrong, write to us.

Write to contact@aeriongames.com from your account’s email address. Deletion is permanent: progress, virtual items and Aerion Points are lost, with no refund except where required by law. Your data is then deleted or anonymized within 30 days, subject to the retention periods set out in article 5 of the Privacy Policy.

You can request access to, rectification, portability or erasure of your data by writing to contact@aeriongames.com from your account’s address. We may ask you to prove your identity and will reply within one month. Details and how to complain to the CNIL, the French data protection authority, are in the Privacy Policy.

Turn off “News and offers” in your account settings. Emails related to your account (security, purchase confirmations) are still sent.